Purchase & Shipping Terms

Thank you for visiting the Delivering Joy website (our Website). We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via our Website.

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Valeska Waldron trading as Delivering Joy (A.B.N.16 413 907 256) (we, us, our, or Delivering Joy) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Delivering Joy is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and exclude GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.

PAYMENT

Delivering Joy accepts payment via Mastercard, Visa, Apple Pay, Google Pay, PayPal, Afterpay, Samsung Pay, Android Pay and bank-issued Chip and Contactless cards.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Delivering Joy does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

PROCESSING OF ORDERS

Orders made via our Website will typically be processed within three (3) business days of your order being made and payment being received from us in cleared funds.

When an item that you order via our Website is on pre-order, we will notify you of an expected delivery date. However, we cannot at the time of your order, guarantee an exact delivery date.

SHIPPING

Within Australia

Shipping of physical products within Australia will be via Australia Post Standard or Express Post.

International

Shipping of physical products to United States, Canada, United Kingdom and New Zealand will be via Australia Post Economy Post. For delivery of physical product to countries other than specified, email Delivering Joy for a shipping quotation prior to placing your order.

Digital Products

Delivery of digital products will be via SMS/MMS, via Delivering Joy’s nominated service provider. The recipient of digital products may opt out from receiving messages at any time.

We will not send any message to any recipient, which is commercial in nature.

Order pick-up

We do not allow pick up of orders from us.

DELIVERY TIMEFRAMES

We cannot guarantee delivery times. However, you should receive your delivery within:

Standard Shipping – Australia: within five (5) business days for metropolitan areas, within six (6) business days for regional areas of us notifying you that your order has been shipped; and

Express Shipping - Australia: within three (3) business days for metropolitan areas, within three (3) business days for regional areas of us notifying you that your order has been shipped; and

International Shipping: Australia Post always deliver as swiftly and safely as possible, but international services are currently affected by overseas disruptions and restrictions. For the latest info on delivery times and COVID-19 delays, see international updates.

Digital Products: An initial message (Commencement Message) will be sent to the designated recipient within 1 (one) day of receiving cleared funds and receiving a completed online form from you, as provided by us. Messages will then be sent to the designated recipient for the next 29 consecutive days. A future commencement date can be specified to begin on any date after we receive cleared funds and will conclude 29 days after delivery of the Commencement Message.

Estimations for deliveries within Australia can be obtained via Australia Post website at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

However, there may be times where shipping will take a little longer (for example, during a pandemic or peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address or recipient mobile phone number.

CANCELLATION OF ORDERS

Delivering Joy may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Delivering Joy.

ITEMS MISSING FROM AN ORDER

Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Delivering Joy will not be held responsible for lost or damaged items.

REFUNDS AND RETURNS

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

CONSENT

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Delivering Joy business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

GOVERNING LAW

The laws of South Australia govern these Purchase & Shipping Terms.

ENQUIRIES

Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 20 May 2021.